I’m trying to help this friend of mine to sync her runs completed on her Garmin 245 back to Intervals - Intervals.icu, but it just won’t work. Not only the historical activities (that I believe she’ll need to manually upload), but also any new activities are not reported.
At first I thought it was just a matter of time, but activities from last week haven’t synced yet. She has tried to disconnect / reconnect, and also validated the permissions on Connect, but no luck.
Tx. The Garmin calls for her a/c are not failing but no activities are coming back. If all her Garmin permissions are good and she can see the activities on Garmin Connect they really should come through. Did she definitely authorise the correct Garmin account?
She has validated that she’s got only one account (an old one, but still just one), and she can see the completed activities on her GC. I asked her to take a screenshot of her permissions… they look good.
The workouts from Intervals are syncing fine with her watch. It really doesn’t make any sense. Maybe something went wrong during the initial call and Garmin has blocked new ones?
I did some more poking around and somehow she ended up without a Garmin user id in the Intervals.icu database. I have disconnected her from Garmin. Please ask her to re-connect and authorise Intervals.icu. With any luck this will sort out the problem.
Did you record the ride on your Garmin or or though a third party app (eg. Zwift) and it syncs with Garmin Connect? If it was through a third part, Garmin does not send third party recorded activities over their API any longer
David… it looks like another friend of mine are experiencing the same issues. I have helped him to disconnect the links and do it again… but still nothing. Any idea why Garmin makes it hard for us?
Today’s outside, morning ride is showing up on my Strava and Garmin Connect but did not sync into Intervals.icu.
Yesterday’s indoor ride sync’ed w Intervals.icu perfectly - as well as Tuesday’s outside ride and every other ride since I signed up almost a year ago.
Please advise.
All the best - and thanks David, for your awesome software!
The tokens are all good at the calls are going to Garmin but they are rejecting the backfill requests as dups. New activities should come through fine. Best is to use the “Import All Garmin Data” button to load complete history.
@ZeeZeeTop Thanks! I can see a morning ride today (Thurs) from Garmin on your calendar. Is that the missing ride? If not it’s probably easiest to download the missed ride from GC and use the “Upload” button on the calendar page.
Is it perhaps from a non-Garmin source (e.g. Zwift)? Garmin doesn’t pass those on. There aren’t any webhook notifications for activities for your friend in the logs so nothing got sent.
