[solved] Workouts from Garmin don‘t import (ans: dormant)

[HubMar]

Hi, my profile is missing all activities I did from 2 Nov 25 - 9 Dec 25. I tried to import multiple times,
But nothing changed. Today‘s workout (10 Dec) is showing in intervals, so there seems to be a working connection.
Any idea what I might be missing?

Thanks!

[R2Tom]

Are they coming directly from Garmin or is it Garmin > Strava > intervals?

For non subscriber Strava connection gets dormant when not visting intervals.

[HubMar]

They are coming directly from Garmin (no Strava connected).

When logging in yesterday it actually said, my intervals was put dormant. However, it still isn‘t importing the data from the past month.
Today‘s workout came in regularly.

[R2Tom]

Thought it was only for Strava, but it’s actually for other sources too

[SOLVED] Suspended account. No Activity Processed (Ans: Acc Set Dormant if > 90days not visit intervals.icu & is Not Supporter)

You need to visit Intervals.icu at least every 90 days. Intervals.icu had a lot of users not seen in a long time with all of their activities still coming in and being processed and stored etc.. You can use the “Import All Garmin Data” button in the Garmin box in /settings to pull in the missed stuff. You won’t get dups for activities you already have. That is better than creating a new account.

If you want to import all data, please look here (try disconnect and reconnect to get historical data):

Regarding the issue of restoring deleted files

Unfortunately Garmin has recently disabled historical data fetch for all authenticated users. You need to disconnect from Garmin and then re-connect, ticking the “Historical data” toggle. Then the undelete might work. If that fails then you need to download the files from Garmin Connect and upload using the “Upload” button on the calendar page or use the “Import All Garmin Data” button in the Garmin box in /settings/connections.